The short version
Thirty days to return unopened sets. Full refund, including shipping, if your parcel is lost or arrives damaged. No restocking fee.
What can be returned
Unopened press-on sets, sticker sheets and tool sets, within 30 days of delivery, in the condition they arrived. Sealed hygiene products that have been opened cannot be resold, so opened sets are not returnable. If a set is faulty — cracked tips, missing sizes, a sticker sheet that will not release — that is a fault rather than a return, and we replace or refund it whether it was opened or not.
Lost or damaged
Damaged in transit: send a photo within 7 days of delivery. Lost: if tracking has not moved for 21 days, we treat it as lost. In both cases the refund is full, including the shipping you paid, and we do not ask you to return the parcel or file a claim with the carrier.
How to start a return
Email us with your order number and the reason. We reply within one business day with the return address and instructions. Return postage is paid by the customer unless the item was faulty or the wrong item was sent, in which case we cover it.
Refund timing
Refunds are issued to the original payment method within 3 business days of the returned parcel being received. Your bank may take a further 5–10 business days to show it. If a refund has not appeared after 14 days, contact us with the order number and we will trace it.
Exchanges
For a different shape or length in the same price band, we ship the exchange as soon as the original is scanned by the carrier — you do not have to wait for it to reach us. Price differences are charged or refunded at the time of exchange.